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Common Problems & How to Solve Them
Your computer seems to freeze up when downloading Your computer freezing is caused when you do a regular click on the the ebook file name, causing it to try and open your eBook within your internet browser, rather than launching Adobe Acrobat separately. You will need to RIGHT click on the file name to save it to your hard drive, then you can open it in Adobe Acrobat Reader. For step by step instructions to do this, click here.
You are getting blank pages, page errors, or jibberish when viewing your eBook. This is caused by older versions of Adobe Acrobat (4 or earlier). The current version is 5+. You can download a new version of Adobe Acrobat here, then your ebook should view fine. You may need to download a new copy of your ebook, you can do that by clicking on the last link included in your Clickbank receipt, which you received via email when your order was confirmed.
You are having problems printing your eBook This is caused by older versions of Adobe Acrobat (4 or earlier). The current version is 5+. You can download a new version of Adobe Acrobat here, then your ebook should print perfectly. You may need to download a new copy of your ebook, you can do that by clicking on the last link included in your Clickbank receipt, which you received via email when your order was confirmed. (You will not have to pay to re-access this page)
It is asking you for a password, or you forgot your password Your password was listed right below the "Click here to download" link on your eBook download page. If you need to re-access your download page to retrieve the password, you can do that by clicking on the last link included in your Clickbank receipt, which you received via email when your order was confirmed. This will take you right to the eBook download page again (you will not have to pay to re-access this page)
You need to access the eBook download page to get a copy of your eBook You can access your eBook download page again by clicking on the last link included in your Clickbank receipt, which you received via email when your order was confirmed. This will take you right to the eBook download page again (you will not have to pay to re-access this page)
You need to get a copy of Adobe Acrobat Reader You can download the latest version of Adobe Acrobat here.
I am not sure if my payment went through or not If you received an email from Clickbank with a receipt # on it, your payment went through. Click here for instructions on accessing your eBook download page. If you didn't receive an email from Clickbank, you can follow the instructions here to double check if your payment went through or not, please click here, to confirm your payment through Clickbank.
If your problem isn't listed here, please email ebooks@mymommybiz.com Be sure to include your Clickbank receipt #, eBook title, and specifics of the problem you are having. |
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