Your Promises in Your Home Party Business
Nothing will sink a consultant's
business quicker than a spreading reputation for breaking promises. And
this is even more true when you live in a small town where "everyone
When you make promises, do
everything in your power to keep them!
Never make promises you can't
keep. If you don't know when you can deliver a product, be up front about
it. Be very specific if you are only giving an estimated time of
arrival, and not a guaranteed time of arrival. And never, ever,
give a specific date unless you are certain about it.
What if you are unable to keep
your promise? Communication is key! It can make the difference between
a happy customer and an angry one. A customer will be quite upset and
angry if the delivery date comes and goes with nary a word from you. And
she is rightly justified - after all, she was told a specific date, and
it didn't arrived - what if it was supposed to be a gift for an event
the following day?
But if you communicate with
your customer to let him or her know there will be a delay, very few customers
will have a problem, and will have the time to make alternative arrangements
if it was a gift.